Privacy Policy

Who We Are

Look, we're Glaive Chronos Architecture, based right here at 425 King Street West, Suite 800, Toronto, ON M5V 1K4. We've been doing sustainable urban design and heritage restoration for years, and honestly, protecting your info is just as important to us as preserving a century-old facade.

Our website address is glaivechronos.info, and when you reach out to us at info@glaivechronos.info or call (416) 555-0192, you're trusting us with your information. We don't take that lightly.

What Information We Collect

We're pretty straightforward about this. When you contact us about a project - whether it's residential work, commercial design, heritage restoration, or urban planning - we'll typically collect:

• Contact Details: Your name, email, phone number, and mailing address. Basic stuff we need to actually get back to you.
• Project Information: Details about what you're looking to build, restore, or design. Property addresses, budget ranges, timelines - the nuts and bolts of your vision.
• Technical Data: When you visit our site, we collect IP addresses, browser types, and device info. It's standard web stuff that helps us make sure the site works properly for everyone.
• Cookies: Yeah, we use 'em. They help remember your preferences and make your experience smoother. You can disable them in your browser if that's your thing.

How We Use Your Information

We're not in the business of selling your data or spamming you. Here's what we actually do with your info:

• Responding to your inquiries about our architectural services
• Preparing proposals, quotes, and project documentation
• Managing ongoing projects and client relationships
• Sending relevant updates about your project (we won't bug you with unnecessary emails)
• Improving our website and services based on how people use them
• Meeting legal and regulatory requirements - because architects have to follow the rules too

Who We Share Your Data With

We're not handing out your info like flyers on the street. But there are times when we need to share certain details:

• Project Consultants: Engineers, landscape architects, sustainability experts - the team we bring in to make your project happen. They only get what they need to know.
• Service Providers: Our hosting company, email service, cloud storage - the tech folks who keep things running. They're contractually bound to keep your data safe.
• Legal Requirements: If the law says we have to share something, we'll comply. Simple as that.
• With Your Consent: Sometimes we might want to feature a project in our portfolio. We'll always ask first.

How Long We Keep Your Information

In Canada, architects have to keep project records for a pretty long time - usually around seven years after project completion for legal and professional liability reasons. It's just part of how the industry works.

If you inquired but we didn't end up working together, we'll keep your basic contact info for about two years, then it's gone. No point holding onto stuff we don't need.

Your Rights Under Canadian Privacy Law

You've got rights when it comes to your personal info. Here in Canada, we follow PIPEDA (Personal Information Protection and Electronic Documents Act), which means you can:

• Access: Ask us what information we have about you
• Correct: Tell us if something's wrong and we'll fix it
• Delete: Request we remove your data (with some exceptions for legal requirements)
• Object: Say no to certain ways we might use your information
• Withdraw Consent: Change your mind about how we use your data

Just shoot us an email at info@glaivechronos.info or give us a call at (416) 555-0192. We'll get it sorted.

Security Measures

We take security seriously - like, really seriously. Our systems use encrypted connections (that's the little padlock you see in your browser), secure servers, and regular backups. We limit who on our team can access personal data, and everyone's trained on privacy best practices.

That said, no system's 100% bulletproof. We do our best, but if you're sending sensitive documents, give us a heads up and we can arrange secure file transfers.

Third-Party Links

Sometimes we'll link to other websites - maybe a supplier we love or a sustainability resource. Once you click through, you're on their turf and their privacy policies apply. We can't control what they do, so check out their policies if you're concerned.

International Data Transfers

We're based in Toronto and keep most everything in Canada. But some of our service providers (like cloud hosting companies) might have servers in other countries. When that happens, your data's still protected by our agreements with them, but it's worth knowing it might cross borders.

Children's Privacy

Our services aren't directed at kids under 13. We don't knowingly collect information from children. If you're a parent and think we've somehow got your child's info, let us know immediately and we'll delete it.

Changes to This Policy

Things change - laws evolve, our practices improve, technology advances. When we update this policy, we'll change the date at the top and let you know if it's anything major. We're not gonna sneak stuff past you.

Questions or Concerns?

Seriously, if something here doesn't make sense or you've got concerns about how we're handling your information, just reach out. We're real people who care about this stuff.

If we can't resolve something directly, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, we'd rather work it out with you first.

Consent

By using our website and services, you're telling us you've read this policy and you're cool with how we handle your information. If you're not cool with it, we totally understand - but we might not be able to work together on your project.